Refund policy

DIGITAL PRODUCT REFUND POLICY

AI Store sells digitally delivered products, downloadable files, templates, guides, workflow systems, and related digital resources. No physical products are shipped.

Digital Products

Because digital products are delivered electronically and customers receive immediate access to downloadable content, all sales are generally final once the download link or digital files have been delivered.

We do not accept physical returns or exchanges, and customers do not need to mail anything back to us.

Refund Eligibility

A refund may be considered when:

  • The customer was charged more than once for the same order.
  • The purchased file is corrupted, incomplete, or cannot be opened after reasonable troubleshooting.
  • The customer received the wrong digital product.
  • A technical issue on our side prevents access to the purchased files and we are unable to provide a working replacement.
  • A refund is otherwise required by applicable law.

Refunds are not normally issued because a customer:

  • Changed their mind after receiving access.
  • No longer wants or needs the product.
  • Did not read the product description before purchasing.
  • Lacks the required device, software, application, or technical ability to use the files.
  • Expected features, services, customization, coaching, or support not stated in the product description.
  • Downloaded, copied, accessed, or used the digital product.

Download and Technical Issues

Customers experiencing a download or file-access problem should contact us before requesting a refund. We will make reasonable efforts to resend the download link, replace a damaged file, or provide troubleshooting assistance.

Please include:

  • Your full name
  • Order number
  • Email address used at checkout
  • The name of the purchased product
  • A description or screenshot of the problem

Refund Requests

Refund requests must be submitted to support@shopaistore.co within 14 days of purchase.

Submitting a request does not guarantee approval. Each request will be reviewed based on the order history, download status, technical circumstances, product description, and applicable law.

Approved Refunds

When a refund is approved, it will be returned to the original payment method. Processing times are controlled by the payment provider and financial institution and may take several business days.

Unauthorized Sharing and Misuse

Digital products are licensed to the original purchaser. Products may not be copied, resold, redistributed, shared publicly, uploaded to other platforms, or made available to third parties unless the product license expressly permits it.

Refunds will not be provided when there is evidence of unauthorized distribution, abuse, fraudulent activity, chargeback misuse, or violation of the product license.

Legal Rights

Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.

Contact

For refund or digital-delivery questions, contact:

AI Store
Email: support@shopaistore.co
Website: shopaistore.co